The Excellence in Healthcare Award
Dr Scott Grier is the lead consultant responsible for the rapid development and launch of Retrieve, a new Adult Critical Care Transfer Service which enables the safe transfer of critically ill patients between intensive care units in the South West region. The success of the service reflects Dr Grier's passion for improving patient outcomes, patient safety and quality of care and is an excellent example of multidisciplinary partnership working.
Nominated by: Darren Jones MP
Greenwich & Bexley Community Hospice supports people in our community to live well with terminal illness and helps people who are dying to have a good death. Each and every day, our team of nurses, care assistants, housekeepers, doctors, volunteers, physiotherapists and back office staff have been supporting our patients with the same warmth, expertise and commitment as always, despite the challenges of COVID-19 at work and at home.
Nominated by: Abena Oppong-Asare MP
North East and Yorkshire
‘If exercise were a pill, it would be prescribed to every cancer patient.’
Active Against Cancer is one of the first services in the country to do just that; prescribing prehabilitation, in treatment exercise and rehabilitation to all cancer patients within Harrogate and District NHS Foundation Trust. Run from a picturesque community setting, the service provides the perfect platform for peer support by delivering group-based exercise classes and wellbeing activities. Since opening in April 2019, service uptake and feedback has been overwhelmingly positive.
Nominated by: Andrew Jones MP
The Oxford Vaccine Group and the Jenner Institute are two research teams at the University of Oxford who joined forces to fight coronavirus by developing a vaccine in record time. The Oxford Vaccine Group is based in the Department of Paediatrics and is a team of doctors, nurses and scientists, who have been developing vaccines for 30 years to improve child health around the world, and providing the evidence that underpins much of the NHS immunisation schedule. The Jenner Institute works on vaccines to fight HIV, TB and malaria, and has programmes on many other disease including germs that cause outbreaks, like coronavirus. We were nominated for the award in recognition of our efforts to develop a vaccine for covid-19.
Nominated by: Layla Moran MP
This is fantastic news. It's vital we recognise the incredible contribution of the Oxford Vaccine Group to our ability to fight coronavirus. We must celebrate their achievements. I hope they win!
The Childrens Community Respiratory Physiotherapy Team work with children with complex neuro-disabilities and severe respiratory difficulties. The team provide specialist, rapid assessment and treatment in the community. The children on the caseload have life limiting conditions and are at risk of life-threatening chest infections, these Children rarely survive into adulthood.
The Team are nominated for the award as they improve quality of life, reduce hospital admissions, emergency department attendances, reduce length of stay in hospital and are hugely cost effective for the NHS.
“The Rapid Response Physiotherapy Team are the gold standard of NHS care.” (a patients mum)
Nominated by: Lee Anderson MP, Ben Bradley MP, Ruth Ewards MP, Alex Norris MP and Nadia Whittome MP
I am delighted that the Children’s Community Respiratory Physiotherapy Team at the Nottinghamshire Healthcare NHS Foundation Trust has been nominated for this prestigious award. This is testament to the excellent work the team do all year round and I am proud they are receiving recognition for this work. (Lee Anderson MP)
For 10 years the team have responded to thousands of calls prevented countless A&E attendances or hospital admissions and improved quality of life. They’re an integral part in many family’s lives. (Ben Bradley MP)
The Children’s Community Respiratory Physiotherapy Team are highly deserving of this award. Many families across the Midlands have been touched by the team’s dedication for helping improve care outcomes for children with complex respiratory illnesses. Their work is nothing short of heroic.(Ruth Edwards MP)
Now more than ever the work of the Children’s Respiratory Physiotherapy Team is vital for not only the health but also the wellbeing of our young people. (Nadia Whittome MP)
East of England
The Care Needs Test Pathway is a MDT approach that ensures patients complex health needs are identified and the appropriate level of care is provided upon discharge from the Acute setting. The main principle of this pathway was to not delay care, ensure correct level of service provision and ‘to get it right first time’. This has enabled a smooth transition of post-acute needs to be continued into the community for long term management thus ensuring that patients with the most complex health needs are managed appropriately and safely.
Nominated by: Rt Hon Stephen Barclay MP, Paul Bristow MP, Jonathan Djanogly MP, Lucy Frazer QC MP, Shailesh Vara MP and Daniel Zeichner MP
By prioritising the care needs of patients when they are discharged, my local CCG is saving money and freeing up hospital beds. This should be celebrated, promoted and copied everywhere! (Paul Bristow MP)
The Complex Cases Team has performed excellent work to aid those in unique situations, whose needs are often complex. They have done so in the most difficult of years, and deserve to be honoured. (Lucy Frazer QC MP)
Congratulations to the Complex Cases Team on making the shortlist! I was very impressed with the staff's dedication to providing the very best care for patients with continuing healthcare needs. (Daniel Zeichner MP)
The team's innovative and imaginative approach to care has hugely improved national diabetes clinical outcomes for children and young people in Southport, Formby and West Lancashire. Their innovative approaches have included embracing diabetes technology and social media for patient engagement; routinely using telemedicine clinics since 2010; holding family diabetes fun day events and evening structured family education sessions; establishing a children’s Diabetes Geeks Club while embracing well-being and solution-focused approaches into routine diabetes care.
Nominated by: Rosie Cooper MP
I was keen to nominate the Paediatrics Diabetes Team at Southport and Ormskirk Hospital for the improvements they are bringing to their patients’ lives, particularly through the use of technology, and I’m delighted that they have been shortlisted.
The Excellence in Mental Health Care Award
The Mental Health Liaison Team is a multi-disciplinary service, providing safe and effective short term interventions for patients with mental health needs within a general hospital environment. During the COVID-19 pandemic the service has faced a significant increase in demand and the biggest referral rate in its history. The MHLT adapted to the circumstances and met the needs of this vulnerable patient group, creating innovative ways to meet the demand in collaboration with all partner organisations. The team feels honoured to have been considered for this award.
Nominated by: Darren Jones MP
Buckinghamshire Perinatal Service is a specialist service providing assessment and treatment of women with complex and severe mental health problems during and after pregnancy. It launched in May 2019 and brings together Oxford Health NHS Foundation Trust and Buckinghamshire Mind professionals to provide wrap around care and support for mothers and their babies. It includes consultant psychiatrist, clinical psychologist, pharmacist, mental health nurses, social workers, occupational therapist, nursery nurses, team administrators and Bucks Mind support worker.
Nominated by: Steve Baker MP and Joy Morrissey MP
I have had excellent feedback from constituents who have used the perinatal service offered by Oxford Health, and I wanted to acknowledge the great work the team is doing.(Steve Baker MP)
North East and Yorkshire
CONNECT is a regional NHS community eating disorders service. Our service users nominated us because they were grateful for the innovative support we provided during the pandemic.
We offered #ConnectConversations three times daily via Instagram to provide additional support and resources for them and others suffering with eating disorders. We also converted all of our therapy to teletherapy within a week of lockdown commencing and we moved our open access support group, The Hub, online and promoted this via Instagram.
Nominated by: Alex Sobel MP
The All Age Mental Health Access Team, Crisis Care Centre, North Staffordshire Combined Healthcare NHS Trust, provides a vital offer to the community and region of Stoke-on-Trent and Staffordshire, by bringing together 50 NHS specialists within the Trust who offer a single point of contact for all mental health crises for individuals of all ages, 24 x 7 and 365 days a year. The £1.1 million Mental Health Crisis Centre opened in October 2019 and is based at Harplands Hospital.
Nominated by: Jo Gideon MP and Jonathan Gullis MP
I am so glad to see this amazing team shortlisted. They provide vital 24/7, 365 days mental health support in the community and this has been absolutely essential during Coronavirus. (Jonathan Gullis MP)
East of England
A dedicated team of Children’s Wellbeing Practitioners (CWPs) has been integrated into Essex Child and Family Wellbeing Service, which is run by Virgin Care and Barnardo’s. In collaboration with school nurses and the wider education system, we’re improving evidence-based, tailored mental health outcomes for children and young people. When their mental health requirements miss the threshold for higher-tiered services, we offer mental health support to children and young people to not only care for them, but also to support their families and our communities as a whole.
Nominated by: Vicky Ford MP
Following a successful initial pilot in South East London, the Mental Health Joint Response Car (MHJRC) pilot was rolled out across London in January 2020 to support the urgent and emergency care sector through winter. With the support from Healthy London Partnerships and mental health trusts across London, the MHJRC helps ensure a parity of esteem for patients in mental ill health, by pairing a mental health nurse and paramedic together in a response unit and giving people better care for their needs and reducing unnecessary trips to hospital.
Nominated by: James Murray MP, Sir Robert Neill MP and Gareth Thomas MP
The London Ambulance Service Mental Health team provide lifesaving support to Londoners all year round. The Mental Health Joint Response Car pilot is an innovative approach to improving the quality of care available to mental health patients and those experiencing a mental health crisis. This is a very well-deserved recognition of the team’s vital work. (James Murray MP)
The three Life Rooms buildings provide a safe and welcoming place ‘to be’ or to access community resources and feel included in community activities. During Covid-19 the buildings have remained closed. Conscious of the effect the pandemic is having and will continue to have upon people’s mental and physical wellbeing as well as on community assets, within two weeks of the first lockdown our amazing staff transformed our social model of health into ‘Life Rooms Online’ in order to continue to actively support our communities.
Nominated by: Dan Carden MP
The Excellence in Urgent and Emergency Care Award
The London Ambulance Service NHS Trust and Macmillan Cancer Support have collaborated to improve the quality of end of life care (EoLC) provision by ambulance clinicians. A specialist team have provided education, guidance, wellbeing support and created a network of volunteer ambulance staff to lead change at a grass roots level. The work of this passionate team and integration with wider health services has resulted in increased staff confidence, awareness of patient’s preferences and reduced hospital admissions for EoLC patients.
Nominated by: Bob Blackman MP, James Murray MP and Paul Scully MP
Over the last year, the London Ambulance Service Macmillan End of Life Care Programme Team have provided crucial support and training to paramedics, under extremely challenging circumstances, to ensure patients receive the best end of life care. This recognition of their difficult and important work is very well deserved. (James Murray MP)
North East and Yorkshire
Hearts in Little Hands was set up by a group of enthusiastic and experienced staff from the Emergency Department at Airedale Hospital who volunteer in their spare time to visit local primary schools to teach the children much-needed life support skills. Their aim is to give early grounding in cardiopulmonary resuscitation (CPR) and to make first aid just a part of life for children, to help to eliminate the fear surrounding delivery of first aid treatment in an emergency situation.
Nominated by: Robbie Moore MP
The Falls Response Service (FRS) is the collaboration of a Paramedic and an Occupational Therapist responding to non-life threatening 999 calls for falls, and providing specialist emergency support to people aged 65 and over who have fallen at home. The team provides a face to face medical and holistic assessment at the point of the fall; with the aim of preventing unnecessary hospital admission, and further falls. To date 83% per cent of the patients treated by FRS remained at home.
Nominated by: Sara Britcliffe MP and Antony Higginbotham MP
The team are providing a pioneering service to some of our most vulnerable residents, going above and beyond to support people who want to carry on living in their own home. (Antony Higginbotham MP)
MTW Emergency Department was nominated because it has made considerable improvements to support best patient and staff care during the Covid-19 pandemic whilst still continuing to maintain high quality and performance standards. This included the development of new roles, front door assessment, direct access to SDEC, increased capacity, system working and appropriate patient streaming.
Nominated by: Helen Grant MP
MTW NHS Trust’s Emergency Department team have been heroic. They have kept patients safe from Covid-19 whilst keeping waiting times low and being one of the very top performing ED’s in England.
UHNM is one of the UK’s largest teaching hospitals and the medical assistant team was established to support its Emergency Department. Set up by Dr Andrew Davy and Dr Ruth Kinston, the team of medical students from Keele University, work alongside senior medics and its members are highly valued among nurses and consultants. Their job not only provides clear benefits to patient care but helps better prepare them to be the doctors of tomorrow.
Nominated by: Jack Brereton MP and Jo Gideon MP
The Excellence in Primary Care Award
The GP Community Pharmacy Consultation Service (CPCS) pilot started in July 2019 across Bristol, North Somerset and South Gloucestershire and is the work of commissioners and the Local Pharmaceutical Committee. The service improves access to primary care for patients by referring patients who require advice and treatment for minor illness conditions from a GP Practice to a community pharmacist. The pilot has received positive feedback from patients and the healthcare professionals involved.
Nominated by: Darren Jones MP
North East and Yorkshire
Lung patients in North Lincolnshire were the first in the UK to benefit from a pioneering virtual reality pulmonary rehabilitation programme.GP practices are now able to offer Chronic Obstructive Pulmonary Disorder patients a virtual reality headset, wearable sensor and mobile data hotspot so they can partake in crucial pulmonary rehab exercises from the comfort of their own home. All face-to-face pulmonary rehab programmes had to be suspended during the Covid-19 lockdown but patients in North Lincolnshire were able to continue their recovery because of this lifeline.
Nominated by: Holly Mumby-Croft MP
When Covid arrived in Sussex we immediately knew that we needed to act to protect and support our most vulnerable populations. Our first priority was our large care home population. Building on our excellent relationships with Sussex GP providers we rapidly commissioned an out of hours service to provide weekend cover for our care home population, directly from their registered GP practice, thereby delivering personalised care 7 days a week. Rapid implementation delivered a service which proved effective for patients, as well as popular and appreciated by care home staff and GP practices.
Nominated by: Gillian Keegan MP
At the outset of the pandemic, the DFP team acted with strong leadership and speed to ensure continuity of services: launching innovative digital solutions overnight; immediate safety measures to enable access and protect staff; and personalised enhanced support for vulnerable patients in the community, such as those with learning disability, serious mental illness, and those shielding, to protect the community of Darlaston and support their wellbeing. The team’s response at the frontline of the delivery of healthcare has been exemplary.
Nominated by: Rt Hon Valerie Vaz MP
The hard working staff at Darlaston Family Practice are a credit to our NHS and have shown extraordinary resilience, capacity in innovation and ability to adapt to challenging circumstances this year.
Established at the height of the first Covid wave, redeployed staff and local volunteers supported by GPs came together to set up an innovative new service to deliver oxygen saturation probes to patients’ homes helping patients stay at home with their loved ones, protecting NHS frontline staff and upskilling local residents, furloughed and redeployed staff. The team embedded long lasting change in both supporting patients in their own homes and how the NHS works with local volunteers supporting their community
Nominated by: Mike Freer MP and Rt Hon Theresa Villiers MP
I am delighted to see that Barnet Sats Probe Delivery Team has been shortlisted for the NHS Parliamentary Awards 2020. We know that, as a disease that can lead to severe respiratory complications, saturation monitors (or Sats Probes) would have been vital in treating this virus and supporting the recovery of people suffering from COVID. Indeed, I do not doubt that lives have been saved thanks to their tireless efforts and dedication to their patients. I wish them all the success in the final stages of the competition but regardless of what happens they should be very proud of everything they have achieved. (Mike Freer MP)
Fiona has overseen some remarkable developments in medicines management (MM) as chief officer, most recently during 2020. With Fiona’s backing the MM team quickly responded to COVID-19, providing significant direct support to Sefton’s most vulnerable patients, general practice, community pharmacy and care homes. These COVID-19 achievements have only been possible due to Fiona’s ongoing patient-centred leadership, fostering innovation. This includes the unique approach to PCN funded pharmacists, integrating these roles within the CCGs to maximise system-wide benefits in patient care.
Nominated by: Damien Moore MP
I would like to congratulate Fiona Taylor for being shortlisted in the NHS Parliamentary Awards 2020. This year more than ever all those in our health service have gone above and beyond to provide complete care for everyone in our community.
East of England
The Enhanced Care Homes Team (ECHT) was commissioned in February 2018 by North Norfolk CCG and is made up of six nurses and support staff, who work with care homes to identify the most vulnerable patients at risk of hospital admission. The team also work closely with the care homes in North Norfolk (alongside our practices) to share their experience to help the homes cope better with patients and enhance quality outputs, this has proved invaluable over the pandemic.
The ECHT has been chosen as the winner of The Excellence in Primary Care Award for their review, assessment and holistic care of care home patients, which led to a significant reduction in unplanned admissions and A&E attendances to hospitals from homes in North Norfolk, better patient outcomes, plus system savings and has also released time back into GP Practices to care for their patients. We are immensely proud of the teams achievements and we regularly get glowing feedback from local GPs and Practice Managers on the difference that they make.”
Nominated by: Duncan Baker MP
The Future NHS Award
Our District Nursing Team works extremely hard to deliver high quality care in the community to the population of Tameside and Glossop. However, the District Nursing Team were reporting pressures on their service due to increased demand, which was compounded by:
- Increasing pressures as patients with complex needs were being discharged earlier from hospital
- the need to carry out more detailed clinical documentation / assessments for the ageing population
- Inability to evidence of the increased demand to our local commissioners
Nominated by: Submitter: Andrew Gwynne MP and Jonathan Reynolds MP
The District Nursing Team work incredibly hard for our local community. It was an honour to be able to nominate them for this award, they deserve every recognition and success (Jonathan Reynolds MP)
East of England
COVID-19 forced us to switch to different ways of working and keeping in touch with patients. Thanks to the ‘virtual hospital’, run by West Herts Hospitals NHS Trust, more than 1,500 people with COVID-19 have been managed out of hospital settings, saving valuable NHS bed spaces and keeping patients safe and comfortable in their own homes. This model of care has prevented several hundred admissions and helped patients feel safe while being treated remotely. Over 10,000 virtual consultations have also taken place.
Nominated by: Dean Russell MP
The MSK Physiotherapy team at Ashford and St. Peter’s NHS Foundation Trust take pride in empowering our patients to successfully manage their musculoskeletal problems through evidence-based exercise and education. We are committed to de-medicalising our patients through partnerships with commercial gyms, building patients’ confidence to embrace healthy lifestyles and self-management. We use virtual consultations for timely, safe and effective physiotherapy, which is valuable for shielding patients. These initiatives support our nomination for The Future NHS Award.
Nominated by: Dr Ben Spencer MP
North East and Yorkshire
The Older Persons Team is a small and very skilled community nursing team in Sunderland who work into our Older Persons Care Homes and Nursing Homes. Their goal is to support our most vulnerable members of the population, and those who provide their 24 hour care, in the provision high quality, safe care. Key to the team’s success is that they have led on the rolling out of digital monitoring technology which supports residents to stay in their preferred place of care and prevent unnecessary hospital admission.
Nominated by: Julie Elliott MP
West Heath Surgery couples the highest standard of practice with forward-thinking initiatives designed to improve healthcare. The team spearheaded the development of the Birmingham and Solihull Health App, growing usership from the West Heath site to nearly 80% of local GP practices.
The video consultations and symptom checker within the app have come to the forefront during the pandemic, alongside West Heath’s other pioneering services including a Virtual Care Home service, the implementation of mass vaccination software and a new multi practice Prescription Ordering Department that has changed the behaviour of local primary care users.
Nominated by: Gary Sambrook MP
The North Mid Sunrise Neonatal Team have been nominated for the Future NHS award for the innovative way in which they were able to keep premature babies and their families connected during the start of Covid-19 pandemic. By adapting the secure NHS video calling service Attend Anywhere, usually used for pre-arranged hospital appointments, they were able introduce virtual visiting so the special bond between baby and parents could continue to grow.
Nominated by: Bambos Charalambous MP
This nomination reflects the successful launch of both a patient handover app (CareFlow Connect) and patient observations app (CareFlow Vitals) at North Bristol NHS Trust. Originally planned as part of NBT’s ongoing digital transformation, the launch was accelerated to better support care as the trust escalated its COVID response. The rapidness of the roll out - accompanied by new devices to aid usage and intensive on-the-ground support, in partnership with the supplier (System C) – as well as the positive reaction from staff, highlight the reasons why the team responsible for getting this project off the ground have been nominated.
Nominated by: Darren Jones MP
The Health Equalities Award
Health Careers Live and Becoming A Doctor support aspiring and current healthcare professionals by breaking down barriers and widening participation to health careers. Through a series of free interprofessional programmes since 2017, beginning with the National Health Careers Conference and recently during the COVID-19 pandemic transforming to globally accessible virtual conferences, Health Careers Live, has already supported thousands of individuals from over 74 countries. Find out more at www.healthcareers.live
Nominated by: Sir Graham Brady MP
North East and Yorkshire
The Street Outreach Initiative for Hepatitis C was an opportunistic project during the Covid-19 national lockdown between Leeds Teaching Hospitals viral hepatitis nurses, Bevan outreach team and the Hepatitis C Trust. The focus of this initiative was the hard to engage vulnerable adult (rough sleepers) in the community who were placed in hotels around the city, providing an ideal opportunity to engage, test and treat this group for hepatitis C as well as looking after their general health and wellbeing. The initiative has demonstrated that hepatitis C service delivery with a multi-agency approach works, taking services to vulnerable adults must be an integral part of healthcare service delivery in addition to treating patients in primary and secondary care locations.
Nominated by: Rt Hon Hilary Benn MP
A free clinic for people experiencing homelessness in Plymouth has had a transformational effect on patients, and a recent evaluation of the clinic found it was “a highly successful, acceptable and accessible dental care model for people experiencing homelessness that could be implemented in other locations. PDSE established a community clinic to improve access to dental care for vulnerable adults. In the last year, the clinic has expanded its offer to include other individuals at risk of social vulnerability.
Nominated by: Luke Pollard MP
PDSE’s Community Clinic is absolutely brilliant. Its focus on oral health inequalities and its creativity has undoubtedly changed the lives of vulnerable people excluded from mainstream dentistry.
During the first wave of the Covid-19 pandemic, homeless people across Surrey were provided with temporary housing. Royal Surrey doctors and nurses saw an opportunity to address the unintentional healthcare inequalities by setting up ‘pop up’ clinics for homeless people, who are at higher risk of contracting hepatitis C and are less likely to access essential healthcare, while we had improved access to them. Our innovative outreach project to saw us screen (and treat where needed) over 100 patients for hepatitis C and liver damage.
Nominated by: Steve Baker MP and Rt Hon Jeremy Hunt MP
I’m delighted to celebrate the work done by One Recovery Bucks to reduce Hepatitis C among some of the most marginalised people living in Wycombe.(Steve Baker MP)
As the Diabetes Strategic Patient Partners for NHS Birmingham and Solihull CCG, Jit Pundal and Tony Kelly have helped to inform the prevention, treatment and care of diabetes, particularly in BAME communities across the patch via blogs, radio and TV shows, newspaper columns, videos, webinars and engagement events.
Nominated by: Steve McCabe MP
The Multicultural Resources Working Party of the British Dietetic Association Renal Nutrition Group (BDA-RNG) consists of 7 NHS renal dietitians within the South of England who have developed a set of 4 international award-winning resources aimed at kidney patients of black and minority ethnic (BAME) origin. The team were nominated as kidney disease is common within the BAME groups but nationally there was a lack of dietary resources focussing on the foods consumed by BAME groups. This project has helped reduced the health inequalities BAME groups face by providing information on how to adapt the diet based on the foods commonly consumed by those of BAME origin. 70% of patients who used the resources felt they learnt something new that previous resources hadn't covered. The tailored resources are available for free to patients across the UK in English and 6 other languages.
Nominated by Helen Hayes MP
This year we have had the starkest of reminders of the healthcare inequalities facing black, Asian and minority ethnic people in many of our communities. The British Dietic Association’s project is vitally important providing tailored guidance on how to maintain a healthy diet for people from all backgrounds, and I congratulate the team on this well deserved award.
East of England
Local support workers highlighted concerns for individuals adapting to resettlement in the UK. A key element related to strengthening skills to improve mental wellbeing resilience. Engagement with local and regional health and community leaders to commission a bespoke wellbeing service from the Refugee Council. This pilot has provided firm foundations for a regional project which we continue to support. Karen and Sue work in the CCG Primary Care team and have led the project work required for successful implementation.
Nominated by: Rt Hon Stephen Barclay MP, Jonathan Djanogly MP, Lucy Frazer QC MP and Shailesh Vara MP
Cambridgeshire and Peterborough CCG’s Wellbeing Service has performed excellent work to aid those in unique situations, whose needs are often complex.They have done so in the most difficult of years, and deserve to be honoured. (Lucy Frazer QC MP)
The Care and Compassion Award
During the coronavirus pandemic, the hospitals within our Trust had to quickly prepare to accept a high number of coronavirus patients. At the height of the pandemic, critical care bed numbers quickly expanded to accommodate hundreds of patients needing intensive care across our 3 sites. Coinciding with this rise in numbers of critically ill patients was a restriction on all visitors to our hospitals. While additional staff were drafted in to help provide the vital one to one care, this left very few staff available to communicate with family members who were not permitted to visit. A group of medical students, with support from ICU consultants and other retired / returning consultants, became the critical care family liaison team and the first point of contact for worried relatives. Each student was responsible for a caseload of 4 - 5 families. They gathered information about each patient's progress and key messages for the following days plans. They called the patient's family daily to update them on their relative's condition. These calls were recorded in writing and discussed at the end of their shift, to ensure that any difficulties were identified, and support offered where needed.
The students were also able to pass messages from family to patients and specific questions to the medical teams. One message for a patient simply said: "Please come home daddy." The students also kept a diary for each patient, detailing their progress, which the patient or family could take home with them if they wished, giving them time to reflect on their time in hospital. Intubated patients, because of the sedation needed to help them to breath, typically have very few memories of their time in hospital, so this offers them an insight into their treatment.
This group of students have had a crash course induction to critical care and will have a unique insight into communication with the families of critically ill patients. One student even said: "The conversations have helped me define the type of doctor I want to be", while another commented: "I am extremely grateful to the relatives, for they have taught me more than any amount of formal education ever could." We are grateful to the teams across our critical care sites. We know that the support that they have provided for families, has come at considerable emotional cost. Sensitive debriefing and mutual support has been put in place for those who have needed it. One thing they were not expected to do was to break the bad news of someone's death. Likewise, if they reviewed the notes and felt that the patient was deteriorating rapidly or was too complex a case, they would discuss it with one of the supervising doctors and, if they agreed, request that the ward speak to the family directly. This didn't fully protect them from all difficult conversations because every day a patient remains on a ventilator in critical care is bad news.
Nominated by: Jess Phillips MP
During the first wave of Coronavirus the work of this team keeping families connected with patients was vital while visits were restricted, it’s a pleasure to see their work recognised.
East of England
This team, who work as part of the ELFT Community Services, have been central to lead the creation of Integrated discharge teams across Bedfordshire, which includes representation from both local authorities, Central Bedfordshire Council and Bedford Borough Council, hospital staff in both of the Bedfordshire Foundation Trust.
The success of these new teams has been in the collaborative approach all partners had brought to the table. There was senior leadership 'buy in' to the concept off discharging patients out of the hospital and then reviewing their ongoing health and social care needs in a different setting with the overarching aim of getting the patient back to their normal place of residence.
The teams have worked closely with the care homes in this area (Bedfordshire has one of the largest number of care homes in the country), to ensure support has been offered for their newly admitted patients. This support has been vital as the care homes have had to find resilience in coping with the national response to Covid 19. All components of the team have been integral to its success no matter the level of seniority all team members have played a vital role. Patients have benefitted from the quick discharge from hospital and feedback received to date has been very positive. The learning from the creation of the teams has been able to influence the local health and social care cell to ensure the strategic direction is in keeping with the needs of the local population.
Nominated by: Rachel Hopkins MP
During this difficult period, the team has provided excellent care to help patients return home, which has benefitted patients’ wellbeing and supported our Covid-19 response. The whole team thoroughly deserves this national recognition.
North East and Yorkshire
The Relatives’ Line service allows relatives to contact a health professional directly to enquire as to the health status of their loved one whilst being cared for by CHFT.
The service is run by staff who are predominantly shielding away from the clinical environment using the electronic patient record, enabling real-time updates whilst visiting is compromised. It was borne out of the current pandemic to enable support for patients and their relatives which it has certainly delivered and more!
Nominated by: Jason McCartney MP and Craig Whittaker MP
I nominated The Relative’s Line from my local trust to recognise the incredible work they have undertaken during such difficult and unprecedented times. It was the least I could do. (Jason McCartney MP)
I am delighted that The Relatives’ Line at Calderdale and Huddersfield Foundation Trust are shortlisted for this award. They have been a lifeline to relatives of loved ones in hospital when visits stopped. (Craig Whittaker MP)
Last year, the Smith family from Milnthorpe felt their world come crashing down when their son Billy, who has Down Syndrome, became critically ill with sepsis.
Mark and Hayley were nominated as their work and actions had a life changing impact on the Smith family. Without their intervention and the way that they cared for Billy, Billy would not be here. Through their care and compassion, Mark and Hayley have given the Smith family the best gift in the world – the gift of life.
Nominated by: Cat Smith MP
Congratulations to emergency medical technician Mark Wiley and paramedic Hayley Duxbury from the North West Ambulance Service. They quickly diagnosed a case of sepsis, saving the life of a young man with Downs Syndrome. Top team!
As Lead Dementia Nurse Specialist, Kate’s tireless work has included championing virtual visits and pet therapy sessions, organising tea parties, giving patients gift boxes, training colleagues in providing compassionate care and setting up a calm assessment area. She supports patients with dementia and delirium on a daily basis and has links with the families of regular patients with dementia and Alzheimer’s UK; they contact Kate directly so she can greet patients with dementia when they come into hospital.
Nominated by: Clive Efford MP and Ellie Reeves MP
Building on a history of strong partnership working, during the pandemic Guildford and Waverley ICP’s end of life care team acted swiftly to ensure individuals and their loved ones continued to receive the best possible care and support, despite increasing pressure on local services.
Their collaborative response brought together specialist palliative care providers, community services, general practice, the out-of-hours provider, the ambulance service, the voluntary sector and social care, working alongside the local acute hospital, supported by Surrey Heartlands CCG.
Rt Hon Jeremy Hunt MP
The Coln Ward based at Cirencester Hospital is usually a 28-bed semi acute community hospital ward. The team is led by Senior Sister Karen Fawcett and consists of 40 substantive staff including doctors, nurses, therapists, housekeepers, ward clerks and porters.
In March 2020 - during the pandemic, the ward became a 20-bed Covid ward which continued for 120 days. Throughout this time, the team had additional redeployed staff supporting and providing patient care as part of the Trust’s response to the pandemic. The team also had volunteer students nurses on the ward who proved an invaluable support to the team at the height of the pandemic The team are extremely proud of their efforts during the last 6 months and how they adapted and maintained the safety and wellbeing of patients and colleagues in response to the crisis.
Nominated by: Sir Geoffrey Clifton-Brown MP
I am nominating the team at Coln Ward in Cirencester Hospital because of their dedication to care and compassion which did not falter at the height of the coronavirus pandemic.
The Wellbeing at Work Award
East of England
Early in the COVID-19 pandemic, the Board at East and North Hertfordshire NHS Trust recognised the need to ensure that our staff received the very best available support through and beyond the pandemic in recognition of the significant psychological and emotional challenges they would face in caring for COVID-19 patients To ensure this, the whole of the Trust's HR was re-deployed in two important ways:
The “How are you doing” team
this multi-disciplinary team, which was established within 5 days, was made up of staff from organisation development, talent, training, improvement and clinical-facing staff, worked tirelessly with our front line teams to provide emotional, psychological and leadership support throughout the pandemic. From wishing staff to 'have a great day' to 'thank you for your hard work last night', intervening to support staff on wards where patients had died or opening a rest, relax and refuel area for staff, the team worked day and night to support staff.
The “Health at Work” team
From the outset our occupational health team were inundated with requests for data, support, assessment and calls from worried staff. To support this small team, the HR team established the People Hub, a call centre to take and filter calls, answer basic questions, give assessment advice, explain processes or receive sickness information. The team also established a technology solution to monitor and track those staff isolating or shielding, so the data could be reported and acted on daily. This was critical to our ability to redistribute staff to those areas that vitally needed it. The team worked tirelessly and selflessly, often without time off, for months to support our patients and community during this awful pandemic, supporting the critical work of our doctors and nurses to ensure we had enough staff to deliver our care.
This initiative supported the work of 6500 staff care for over 6000 query and confirmed COVID-19 patients (up to 27 August 2020) and support their loved ones. The How Are You Doing team offered support across all the hospital sites, including our satellite renal teams, our off-site records department and our off-site administration centre. Importantly the care and support that HR gave to frontline teams allowed them to give the best of care to our patients, improving their experience of being in hospital at such a fraught time. A dedicated Rest, Relax and Refuel area created a much-needed quiet space away from the wards where staff could switch off, enjoy a drink and gather their thoughts, before returning to their shift. The How Are You Doing team was in place at the start and end of every shift, reaching out to teams, and visiting wards to make sure everyone knew that support was available.
Nominated by: Rt Hon Sir Oliver Heald QC MP
Emotional and psychological support has been essential for frontline teams during the pandemic. The People Hub has helped staff tremendously. 6500 staff deal with day-to-day issues more effectively now.
North East and Yorkshire
The Future You Partnership aims to make the dream of a career in healthcare and nursing a reality for more people. The programme offers entry into the NHS using a step on, step off approach to clinical apprenticeships. Learners progress at their own pace choosing the most appropriate pathway and education provider for them.
By offering a unique approach to education and training, Future You offers a career development framework supported by Leeds Beckett University and the Open University whilst working as an employee of Leeds Teaching Hospitals NHS Trust.
Nominated by: Rt Hon Hilary Benn MP
The BAME Network Leads at Morecambe Bay are a diverse team of volunteers dedicated to supporting Black, Asian and minority ethnic colleagues. The team go beyond their NHS day jobs to support and advocate for BAME colleagues, and raise these themes to influence policy and procedure. This year Covid-19 has impacted BAME communities significantly and disproportionately, and the team risen to the challenge to protect BAME colleagues' physical and psychological wellbeing as best possible through a stressful and worrying time.
Nominated by: Simon fell MP, Tim Farron MP, David Morris MP and Cat Smith MP
The UHMBT BAME staff network played a critical role during the Covid-19 pandemic, taking a lead in ensuring the safety of the community when it became apparent that they were at heightened risk. (Simon Fell MP)
I’m so delighted the University Hospitals of Morecambe Bay Black, Asian and Minority Ethnic Staff Network have been shortlisted! The Network has gone to great lengths to safeguard every person of colour at the Trust during this pandemic. Huge congratulations to everyone involved. (Cat Smith MP)
Sam’s commitment to the health and wellbeing of all staff has been recognised by many. This nomination recognises the health and wellbeing programme Sam started prior to COVID-19, which includes the wellness days, the tea trolley and a number of other support events and services that have benefited so many staff across the organisation. We also want to recognise Sam’s work during the pandemic to support all staff through a number of resources.
Nominated by: Rt Hon Robert Buckland QC MP
During the COVID-19 pandemic, Sam has made a huge difference to fellow local NHS staff, leading the staff health and wellbeing programme. She has worked tirelessly, going above and beyond to make sure that all those working within the field have received exceptional support at this difficult time. (Rt Hon Robert Buckland QC MP)
I have worked for West Midlands Ambulance Service for 27 years as a Capital Accountant being a SALS Advisor for the last 10, taking over as SALS lead 3 years ago. My talents for problem solving and critical thinking, empathy and understanding of issues faced by ambulance staff have helped me mould the SALS team to the strong peer support team it is today. Building on experience I have utilised connections to community charities and internal avenues to tackle problems faced by members of staff.
I am proud to have forged connections with our other Ambulance Services, holding a national peer support forum and assisted other services in the creation of their peer support network. I was nominated by numerous other SALS Adviser unbeknown to me, for my passion, caring nature and supporting them and my colleagues across the Trust in their hour of need.
Nominated by: Rt Hon Jesse Norman MP
Lewisham and Greenwich NHS Trust’s respect and compassion programme was set up in early 2019 to make the organisation a great place to work for everyone. Staff across the Trust take part in the programme, which has:
- Provided values-based training to 3,700 leaders
- Appointed 150 staff wellbeing champions and 30 mental health first aiders
- Achieved accreditation for flexible working
- Increased the number of staff in senior roles from BAME backgrounds
- Appointed an independent speaking up service
- Reduced vacancy levels significantly
Nominated by: Clive Efford MP, Vicky Foxcroft MP, Abena Oppong-Asare MP and Ellie Reeves MP
Lewisham and Greenwich NHS Trust has made great strides towards tackling bullying, harassment and discrimination, as well as improving staff wellbeing. Its efforts to drive and sustain these improvements deserve recognition. (Vicky Foxcroft MP)
I am delighted that Lewisham and Greenwich NHS Trust have been announced as regional winners in the NHS Parliamentary Awards. These amazing key workers could not be any more deserving of this recognition. Whilst each and every one of them deserves much more than an award I am pleased I was able to nominate them to be recognised nationally for the excellent work they have done for people in Erith and Thamesmead during the COVID-19 pandemic. (Abena Oppong-Asare MP)
Rebecca Kopecek is Deputy Director of Workforce and Organisational Development at Portsmouth University Hospitals NHS Trust. At the onset of the COVID-19 pandemic, Rebecca immediately saw the need to introduce dedicated Staff and Managers’ Support Lines which continue to prove invaluable. These vital services are open daily to provide advice, guidance and signpost to occupational health support and welfare services. The Staff Support Line also provides a centralised route for individuals to support sickness absence, while the Managers’ Support Line enables managers to escalate complex issues and provides additional support including arranging welfare calls for individuals who are not at work.
Nominated by: Caroline Dinenage MP
The NHS Rising Star (New for 2020)
As a Nursing Assistant for UBHW (University Hospitals Bristol & Weston NHS Foundation Trust), I am proud to have been able to support colleagues and the NHS through the current challenges. I have assisted staff in my roles of ‘Volunteer Clinical Educator’ for The UK’s Sepsis Trust and ‘Freedom to Speak Up Advocate’ and patients and their families in my role as Sepsis Ambassador and Champion for the Weston General Hospital in addition to being an Operational First Aider with St John Ambulance.
Nominated by: John Penrose MP
I knew the hospital needed help during the pandemic and decided to help. As a 16-year-old, I wasn’t very confident at first, but very soon was made to feel part of the NHS family. As a volunteer, I spend the majority of my time welcoming patients and relatives to the hospital and delivering personal belongings to patients on the wards from their loved ones. I’m very grateful to have been nominated by my colleagues for this award.
Nominated by: Bob Seely MBE MP
In October 2018, teenager Lottie O’Byrne had surgery to correct two curves in her spine as a result of scoliosis. Following her recovery, Lottie decided to set up Smiles for Scoliosis, with the aim to put together care packages for other children and young people who are recovering from spinal fusion surgery. For over a year now, she has been gifting other RJAH scoliosis patients with care packages to make their recovery following surgery that little bit easier.
Nominated by: Rt Hon Owen Paterson MP
Rajiv Sethi is a Junior Doctor, Clinical Entrepreneur Fellow at NHS England and Honorary Research Fellow at Heath Education England. Alongside clinical training he has led widening participation and diversity initiatives to develop the health workforce.
Since 2017 working with a committed team, they have established open access programmes supporting aspiring and current healthcare professionals through Becoming a Doctor, Health Careers Live and International Collaborative Grand Rounds (ICGRx).
Nominated by: Sir Graham Brady MP
North East and Yorkshire
Hello, my name is Emily Lane and I am a stage 2 Apprentice Nurse on J20 which is a regional Infectious Diseases and Travel Medicine Unit at Leeds Teaching Hospitals ( LTHT) . I have been employed by LTHT for a little over 5 years, previously working as a Ward Clerk (J89) and a Clinical Support Worker (J22).I am thoroughly enjoying my training and the opportunities this brings. When I am not at work or studying (or in lockdown!) I enjoy socialising with friends and family, going to the gym, listening to music and watching rugby league.
Nominated by: Rt Hon Hilary Benn MP
I have been helping my community for many years as a Police Cadet. CC4C gave me the opportunity to focus on health issues effecting young people in my community. I wanted to be a voice for young people who do not have the confidence to ask questions around their health or to speak out for themselves. The work I’ve done has helped highlight what's important to young people and how we want professionals to help us and, it's working!
Nominated by: Nickie Aiken MP
The Lifetime Achievement Award
Now in his 30th year as a full time NHS consultant in Cornwall, Giles has established one of the country’s leading radiology departments, one of the first to be rated outstanding by the Care Quality Commission. At the same time he has undertaken many national roles including President of the Royal College of Radiologists and advisor to NHS England and Improvement on the response to Covid and subsequent recovery of diagnostic services.
Nominated by: Cherilyn Mackrory MP
With a career spanning Ambulance and Community services, from London to the Isle of Wight, Brian’s interest in people has driven his desire to make improvements to health services. As the Technology Enabled Care (TEC) Manager for the Isle of Wight NHS Trust, Brian has managerially responsibility for the Integrated Community Equipment Service on behalf of the Trust and the Isle of Wight Council. Brian has already lead the rapid implementation of Telehealth remote monitoring and Attend Anywhere video consultation software across the Island. His team helped to support the continuation of care for the Island community throughout the pandemic where people were unable to visit their GP or come into hospital due to the risk of contracting and spreading the virus. Brian delivers technological, person centred solutions, transferring his knowledge and expertise to colleagues across the wider health and care system, showing them what can be done with a positive attitude, enquiring mind and desire to do what’s right for individuals and the community.
Nominated by: Bob Seely MBE MP
Dr Hanumantha (Rao) Gattamaneni MBBS; MD; FRCR - consultant clinical oncologist at The Christie.
Since 1976, Dr Gattamaneni’s pioneering work has revolutionised the treatment of childhood cancers. Specialising in sarcoma, neuro-oncology and late effects, he established the multi-disciplinary team approach in paediatric oncology, delivered clinical trials benefiting patients worldwide, and published in over 50 academic journals. A passionate advocate of the patient-centred approach, he was ahead of his time in championing dedicated cancer services for young people and instrumental in making The Christie’s Teenage and Young Adult service one of the best in the country.
Nominated by: Jeff Smith MP
North East and Yorkshire
John retired from General Practice in January 2020 after over 40 years in the health service. He was a trainee in the practice before joining as a Partner. John steered the practice to Advanced Training Practice status and was Programme Director for the local VTS scheme. 66% of the current GP trainers in Doncaster have passed through John's safe hands. Of the 154 GP's in Doncaster 66 were trained by Doncaster VTS and 47 were trained by The Scott Practice. This is a lasting testimony to the dedication John has shown, ensuring the continuation of GP's in Doncaster.
"John has had a truly extraordinary impact as a GP Educator over many years of dedicated NHS service. His outstanding commitment to the highest standards of education and training, and the impact this has had on patients and practitioners, is truly deserving of recognition.” (Professor Dominic Patterson FRCGP. Primary Care Dean, Health Education England)
Nominated by: Rt Hon Dame Rosie Winterton DBE MP
Joe was nominated for the “Lifetime Achievement Award” for his dedication to the NHS and the impact he has made to NHS Trusts across Derbyshire throughout his nearly 60 years’ service. Despite officially retiring a number of years ago and now being 80 years of age, Joe’s passion for the NHS has seen him continue to help our Trust in a variety of different ways and he perfectly embodies the values that we all hold here at UHDB.
Nominated by: Amanda Solloway MP
Joe is an incredibly inspirational man who has made the NHS his life for nearly 60 years. His dedication knows no limits and he is truly worthy of this award.
My journey as a theatre nurse started in Whipps Cross Hospital in 1976. As a team leader in the gynaecology theatre my main challenge was to ensure daily operating sessions were managed efficiently, instruments were available, and stocks replenished. As an experienced theatre nurse I have performed and instructed in complicated laparoscopic and open procedures. I have always worked diligently to maintain a safe and conducive environment for patients and colleagues, as well as always looking to deliver high standards of perioperative care.
Nominated by: Dr Stella Creasy MP
East of England
Major Mark has worked for over 40 years in a career spanning the NHS, the military and academia. Mark has cared for patients in critical and acute settings in locations around the world at the forefront of medical innovations. He is a Clinical Research Nurse at Mid and South Essex NHS Foundation Trust, establishing studies into COVID-19 treatments with specialist consultants. Most recently Mark has become the COVID-19 Vaccine Trial Manager for the Trust to facilitate vaccine trials in Essex.
Nominated by: Sir David Amess MP